FAQ'S

MyKopcha (an initiative of ThinkJain LLP) supports entrepreneurs with seed investment and mentorship network and provides work station to rent with freelancer, consultants, small companies, SME's, startups etc seeking to rent such accommodations (collectively, the services ), which services are accessible at www.mykopcha.com. This privacy policy describes how MyKopcha collects and uses the personal information you provide on our website www.mykopcha.com. By using the website, you agree to comply with and be legally bound by the terms and conditions of these terms of service ("Terms"). These terms govern your access to and use of the website and services and all collective content, and your participation in the incubation program, and constitute a binding legal agreement between you and MyKopcha. If you do not agree to these terms, you have no right to obtain information from or otherwise continue using the website. Failure to use the website in accordance with these terms may subject you to civil and criminal penalties.

We value the trust you place in us. That is why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. This privacy policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By using, accessing or participating in the service, you agree to the terms of this Privacy Policy.

We reserve the right to change our privacy policy at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Collection of Personally Identifiable Information and other Information

When you use our website for any services, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the bookings, and any and all details that may be requested while any customers visits or uses the website www.mykopcha.com or content related to MyKopcha.

When you enter the Site, we collect your browser type and IP address. This information is gathered for all MyKopcha visitors. In addition, we store certain information from your browser using "cookies." The website uses cookie and tracking technology depending on the features offered. We use data collection devices such as "cookies" on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re- enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. First and foremost, you can be rest assured that no personally identifiable information ("PII") about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the website and, as a result, none can be passed on to any third parties.

A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our website and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties.

Similarly, a cookie may be placed by our third party advertising companies or advertisement providers or servers. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about work space related goods and services that you may be interested in or any goods and services of potential interest to you. The information they collect does not include your PII.

The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person. If you would like more information, and want to explore the option of not having this information collected by third party advertisers.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. MyKopcha supports your right to block any unwanted internet activity, especially that of unscrupulous websites. However, blocking MyKopcha cookies may disable certain features on the website, and may make it impossible to book or use certain services available on the website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust, like MyKopcha website.

Other

From time to time we may add or enhance services available on the website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question or fill any form on our website, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the website the better and easier to use.

Through the registration process you may provide us with your name, company affiliation, email address, telephone number, physical address, and other information that may be requested during the registration process on the website. If you wish to create an account that requires payment of a fee, or use services offered via the website that require payment of a fee, a valid credit card number or other payment information may be required. By submitting your payment information, you authorize MyKopcha to access and use this information in order to provide you with and accept payment for the service.

When you use the service, you may submit information and content to your profile, send messages, perform searches, submit reviews, and otherwise transmit information to other users. We store this information and registration information so that we can provide you the service and offer personalized features.

We are not responsible for circumvention of any privacy settings or security measures contained on the website. You understand and acknowledge that, even after removal, copies of user content may remain viewable in cached and archived pages or if other users have copied or stored your user content.

In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website. We may automatically track certain information about you based upon your behaviour on our website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our clients. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our website or not), your computer browser information, and your IP address.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

Use of Information Obtained by ASPL

Once you register with MyKopcha, we may occasionally use your contact information to send you notifications regarding new services offered by MyKopcha and its partners that we think you may find valuable. MyKopcha may also send you service-related announcements from time to time through the general operation of the service. Generally, you may opt out of such emails by following the unsubscribe option included in each email, although MyKopcha reserves the right to send you notices about your account even if you opt out of all voluntary email notifications.

Sharing Your Information with Third Parties

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We share your Non- Public Information with third parties only in limited circumstances where we believe such sharing is reasonably necessary to offer the service, legally required or, permitted by you.

MyKopcha may disclose the website member information if required to do so by the law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of MyKopcha or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if MyKopcha or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition. We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organisation, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Use of Demographic / Profile Data / Your Information

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users activity on our website.

We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like age, or income level). We use this data to tailor your experience at our website, providing you with content that we think you might be interested in and to display content according to your preferences.

Links to Other Sites

Our website links to other website that may collect personally identifiable information about you. Please note that when you click on one of these links, you are entering another website for which MyKopcha has no responsibility. We encourage you to read the privacy statement of all such sites as their policies may be materially different from our privacy policy. Of course, you are solely responsible for maintaining the secrecy of your password, and your website membership account information. Please be very careful, responsible and alert with this information, especially whenever you are online. www.mykopcha.com is not responsible for the privacy practices or the content of those linked websites.

Social Media Widgets

Our web site includes social media features, such as the Facebook Like button and widgets, such as the share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Online Surveys

MyKopcha values Security Precaution opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to the website and its services and to develop appealing content, features and promotions for website members. Survey participants are anonymous unless otherwise stated in the survey.

Security Precaution

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. However, no method of transmission over the internet, or the method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security. If you have any questions about security please contact us.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general. If you want to remove your contact information from all MyKopcha.com lists and newsletters, please visit unsubscribe.

Advertisements on www.mykopcha.com

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Your Consent

By using the website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If you have any questions about this privacy policy or MyKopcha's privacy practices in general, please contact us. We will respond to your request within 30 days.

Cancellation/Refund policy

For Fixed / Flexi / Office work station

For daily usage

  • If cancellation is made within 24hrs. from the scheduled time of use no amount shall be refunded by MyKopcha.
  • If cancellation is made between 24hrs. - 48hrs. of the scheduled time of use 50% of the advance paid will be refunded.
  • If cancellation is made 48 hours prior to the scheduled time of use advance paid by the User will be fully refunded by MyKopcha.

For Weekly usage

  • If cancellation is made 15 days prior to the scheduled time of use advance paid will be fully refunded.
  • If cancellation is made between 7-15 days prior to the scheduled time of use 50% of the advance paid will be refunded.
  • If cancellation is made between 7-15 days prior to the scheduled time of use 50% of the advance paid will be refunded.

For Monthly usage and above

  • If cancellation is made 30 days prior to the scheduled time of use advance paid will be fully refunded.
  • If cancellation is made between 15-30 days prior to the scheduled time of use 50% of the advance paid will be refunded. The refund will within 15 working days via wire transfer or cheque or cash.
  • If cancellation is made within 15 days from the scheduled time of use no amount shall be refundable. The refund will within 15 working days via wire transfer or cheque or cash.

For Conference Room usage/ Virtual Office/Event space

  • If cancellation is made within 24hrs. from the scheduled time of use no amount shall be refunded by MyKopcha.
  • If cancellation is made between 24hrs. - 48hrs. of the scheduled time of use 50% of the advance paid will be refunded. The refund will within 15 working days via wire transfer or cheque or cash.
  • If cancellation is made 48 hours prior to the scheduled time of use advance paid by the User will be fully refunded. The refund will within 15 working days via wire transfer or cheque or cash.

In case of breach of any terms and condition of MyKopcha user agreement by the user, MyKopcha shall have right to terminate the MyKopcha services and /or deny access to work space solution. Such termination or denial of access shall automatically result into cancellation by MyKopcha, refund to the user, if any, shall be at the sole discretion of MyKopcha.